House Rules for Your Stay

Check-in

Accepting these terms

By creating an account on Sign Up, or by otherwise using MyCasino Guest, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the app.

The app is a tool for arranging hotel services. The services themselves (meals, housekeeping, events, parking) are provided by the MyCasino property and are also subject to the hotel's own guest terms, house policies and pricing. Where the hotel's terms cover a service, they apply to that service. The copies shown on the in-app Legal Page are for your convenience.

Eligibility

Who may use the app

• You must be at least 18 years old, or the age of majority where you live if that is higher.
• You should be a registered guest of MyCasino, or someone the hotel has authorised to act for a guest.

Account & Stay Code

Your account and your visit

• Give accurate details on Sign Up, Setup and Profile Edit, and keep them up to date.
• Keep your password private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
• Only enter a Stay Code that was issued for your own visit, or one you are authorised to use. Orders and bookings made under a stay code may be charged to that stay.
• A stay code stops working when the visit ends or if the hotel withdraws it.

Menu Board → Order Placed

Ordering food and drink

Menu Board and Dish Detail show items the hotel offers. Descriptions, prices, availability and serving times are set by the hotel and may change without notice.

• Pressing confirm on Checkout Confirm sends an order request to the hotel. The Order Placed screen means the request was sent. It does not guarantee that every item will be available.
• Schedules you set in Serve Planner are requests for a preferred time. The kitchen will try to meet them but cannot promise to.
• Charges are applied by the hotel, normally to your room account, under the hotel's billing terms. Questions about a charge, a refund or a cancellation go to the hotel.
• If you have an allergy or dietary need, say so in your order and confirm it with hotel staff. The app cannot guarantee what is in a dish.

Request Compose

Hotel requests

Requests go to the property's staff, and their status appears on Requests Board and Request Detail. The hotel decides whether and how to fulfil each request. Some may be declined or may carry a charge.

Events Board → Seat Confirmed

Events and seat bookings

Event Detail describes events organised or hosted by the property. A booking counts only once Seat Confirmed appears and the booking is listed in Booking Detail. Events can be rescheduled, changed or cancelled by the organiser. Event-specific conditions apply, such as age limits, dress codes and cancellation rules. Day Planner is a personal planning view and does not create a reservation by itself.

Parking Board → Bay Confirmed

Parking bays

Bay Booking reserves a bay from the options the hotel makes available. A reservation counts once Bay Confirmed appears. Parking is provided by the property under its own parking terms, which cover fees, time limits, vehicle rules and liability for vehicles and their contents. The publisher does not operate any car park.

House rules

Acceptable use

While using the app, you agree not to:

• place orders or bookings you do not intend to honour, or make them on another guest's stay without permission;
• send abusive, threatening, discriminatory or unlawful content to hotel staff through requests or order notes;
• try to access other guests' accounts or data, or get around security or booking limits;
• reverse engineer, scrape, overload or interfere with the app or the services behind it, except where the law allows;
• use the app for any commercial purpose or for any unlawful purpose.

Content & licence

What you may do with the app

We grant you a personal, non-exclusive, non-transferable, revocable licence to use MyCasino Guest on devices you own or control, for your own stays. The app's software and design belong to the publisher. Hotel names, logos, menus and articles belong to their respective owners.

Hotel Info, Updates List, Blog Board and Article Detail are provided for information only. We try to keep them accurate, but opening hours, prices and notices can change. If something matters to you, check it with the hotel.

Text you submit, such as requests and notes, remains yours. You allow us and the hotel to use it as needed to provide the service you asked for.

The fine print

Disclaimers and liability

The app is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the app will always be uninterrupted or free of errors.

To the extent the law allows, the publisher is not liable for indirect, incidental, special or consequential losses, or for the acts or omissions of the hotel in providing its services. Our total liability for any claim relating to the app is limited to £100 or the amount you paid us for the app, whichever is greater.

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Nothing here affects your statutory rights as a consumer.

Check-out

Ending, changes and law

• Ending: you can stop using the app at any time and ask us to delete your account. We may suspend or close an account that breaks these terms or puts guests, staff or the service at risk.
• Changes: we may update these terms. We will change the effective date and, for material changes, notify you in the app. If you keep using the app after a change, you accept the updated terms.
• Law: these terms are governed by the laws of the publisher's place of residence. This does not remove any mandatory consumer protections you have where you live, and you may bring a claim in your local courts where the law allows.
• Severability: if part of these terms is found unenforceable, the rest still applies.
• Contact: James Griffin, james.griffin46@gmail.com, or through the Support page.