Lobby: the short version
MyCasino Guest is published by James Griffin ("we", "us") and helps you manage the practical side of a stay at MyCasino: dining orders, hotel requests, event seats and parking bays. This policy explains what information the app handles and why.
- We collect the details you type in and the records the app needs to run your stay. Nothing else.
- Your orders, requests and bookings go to the hotel so staff can deliver them. That is the purpose of the app.
- There are no advertising networks, no third-party analytics trackers and no sale of personal data.
- You can edit your details in Profile Edit at any time, and you can ask us to delete your account.
What you tell us
Everything in this section comes directly from you, on screens you choose to fill in:
- Sign Up and Sign In: your name, email address and a password. Passwords are stored as a one-way hash, never as plain text.
- Setup and Profile Edit: the first details the app asks for, such as how you prefer to be addressed and an optional phone number for the hotel to reach you about a request.
- Stay Code: the code tied to your visit. It links your account to the right reservation so orders and bookings reach the right room.
- Free text you write: what you type into Request Compose, dish notes on Dish Detail, and anything similar. Please don't put sensitive information such as health details or payment card numbers into free-text fields unless the hotel needs it to help you (for example, an allergy note on a food order).
Minibar inventory
This is everything the app holds, where it lives, and why it's there. On device means it stays on your phone. Stay service means it is held on the service that connects the app to the hotel.
| Item | Where | Why it's stocked |
|---|---|---|
| Sign-in session token | On device | Keeps you signed in so the Launch Gate doesn't ask every time. It is removed when you sign out. |
| Cached menus, Hotel Info, Updates, Blog articles | On device | Loads screens quickly. This is hotel content, not personal data. |
| Tray contents before checkout | On device | Remembers what you picked on Dish Detail until you confirm on Checkout Confirm. |
| Account (name, email, hashed password, profile details) | Stay service | Identifies you and lets you sign in on another phone. |
| Stay link (stay code, room, dates) | Stay service | Attaches your orders and bookings to the right visit. |
| Orders and Serve Planner schedules | Stay service | Sends food orders to the kitchen and keeps My Orders and Order Detail up to date. |
| Requests and their status | Stay service | Delivers Request Compose messages to hotel staff and fills the Requests Board. |
| Seat and bay bookings, Day Planner entries | Stay service | Holds your reservations and shows them in Booking Detail and Day Planner. |
| Basic technical logs (time, error codes, app version) | Stay service | Keeps the service running and helps fix problems. They contain no advertising identifiers. |
What we never take
The app has no reason to touch any of the following, and it doesn't:
- Your precise or background location
- Contacts, photos, microphone or camera
- Advertising IDs or cross-app tracking
- Third-party analytics or ad SDKs
- Payment card numbers
- Any gaming or casino-floor activity
The app does not ask for payment card numbers and does not store them. Charges for dining, events or parking are settled with the hotel under its own billing arrangements, such as posting them to your room account.
Who sees it
We share personal information only where your stay needs it, and nowhere else:
- The hotel property. Staff at MyCasino see the orders, requests and bookings you send, together with your name and stay details, so they can fulfil them. The hotel handles that information under its own guest privacy notice.
- Hosting providers. These companies run the servers behind the stay service. They act on our instructions and may not use your data for their own purposes.
- Legal requirements. We may disclose information if the law requires it, or where it is necessary to protect someone's safety or the security of the service.
We do not sell personal information, and we do not share it for targeted advertising.
Legal bases (where these apply): we process your information to perform our agreement with you, which means delivering the services you request in the app. We also rely on our legitimate interest in keeping the app secure and working, and on legal obligations where they exist.
Storage & check-out
On-device items stay until you sign out or uninstall the app. Uninstalling removes them entirely.
Your account stays active until you delete it. Stay records (orders, requests and bookings) are kept for up to 12 months after the stay ends, so that questions about a charge or a missed request can still be answered. After that they are deleted or made anonymous, unless the law requires us to keep them longer. Technical logs are kept for no more than 90 days.
Information may be processed in a country other than yours. Where that happens, we use appropriate safeguards required by applicable law.
Your choices
- Correct: change your details at any time in Profile Edit.
- Access or export: ask us for a copy of the personal information we hold about you.
- Delete: email us to close your account. We will delete your account and stay records, except anything we are legally required to keep.
- Object or restrict: where your local law gives you these rights, you can use them by contacting us.
- Complain: you can contact your local data protection authority at any time.
Send requests to james.griffin46@gmail.com. We may need to confirm your identity before acting, and we aim to reply within 30 days.
Security, children & changes
Security. Data travels between the app and the stay service over encrypted connections, access to stored data is restricted, and passwords are hashed. No system is perfectly secure, so please use a password that you don't use anywhere else.
Children. MyCasino Guest is meant for adult guests (18 or the age of majority where you live, whichever is higher). We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will remove it.
Changes. If this policy changes, we will update the effective date above. For significant changes, we will also tell you in the app before they take effect.
Contact. James Griffin, publisher of MyCasino Guest: james.griffin46@gmail.com. You can also reach us through the Support page.