Front Desk

Check for mixed-up characters such as O and 0, or I and 1, and enter it exactly as the hotel gave it to you. Codes only work during the dates of your visit. If it still fails, the front desk can confirm or reissue it.

On Sign In, choose the reset option and follow the email link. If no email arrives, check your spam folder, then write to us from the address you signed up with.

Once confirmed, the order goes straight to the kitchen. To change or cancel it, open it in My Orders → Order Detail and contact the hotel as soon as possible. Whether a change is possible depends on how far the kitchen has got.

Choose the items and a preferred time, and the request reaches the kitchen ahead of time. Scheduled orders show in My Orders like any other order.

Every request you send appears on Requests Board. Open Request Detail to see exactly what you asked. If a request hasn't moved for a while, contact the front desk.

A booking only counts once Seat Confirmed or Bay Confirmed appears. Confirmed bookings are listed in Booking Detail and Day Planner. If you didn't see a confirmation screen, the booking may not have gone through, so please try again.

Send us a card or email from your account address asking for deletion. We'll confirm when it's done. You can read what we hold in the Privacy Policy.